All Jeja Pets products undergo rigorous Quality Check before hitting the shelves and comes with a 7-days exchange policy*, unless otherwise stated.
* Items shipped out via postage/courier will only qualify for exchange/return in the event of manufacturers’ defects. i.e. Jeja Pets is not liable for damages/losses arising from logistical handling should a customer opt for delivery when purchasing a glass item.
*Damages arising from buyer’s negligence will not qualify for exchange/return
Rest assured that we encourage all to “Buy with Confidence” with stringent quality checks for all products before releasing to our customers, ensuring an extremely low chance of receiving faulty products.